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High Tech Firms
Overview
High Tech Firms Increase Productivity and Profits
High tech firms are increasing productivity and profits, using WebEx WebOffice. WebEx has interviewed many of its high tech customers – software developers, IT consultants, systems integrators, and more. Here is just a sampling of case studies and a compilation of their best practices using WebEx WebOffice.
Case Studies
Alpha Software, Inc., Burlington, Massachusetts
Alpha Software creates robust desktop database software and web database applications. The company uses WebEx Meetings to economically train sales consultants and to demonstrate its products to customers nationwide.
“WebEx Meetings lets us show our software to people everywhere in a more user-friendly demonstration environment."
- Brett Johnston, Sales Manager.
CM IT Solutions, Austin, Texas
CM IT Solutions provides businesses with mission critical outsourced IT services. It resells WebEx WebOffice to small businesses to meet their ongoing needs for shared calendars, document exchange and storage, and contact management.
"We resell WebEx WebOffice to all sorts of different industries, and, we use it internally, so we have a firm grasp of all the advantages it offers."
- Georgia Jones, Founder.
Constant Contact, Waltham, Massachusetts
Constant Contact is the leading permission Do-It-Yourself Email Marketing service for small and medium businesses (SMBs) and associations. Constant Contact is shortening its sales cycle and increasing sales volume by using WebEx WebOffice.
"Using WebEx Meetings to demonstrate our service to prospective customers and partners is tremendously effective in helping us close deals."
- Janet Muto, Vice President of Marketing.
EnvoyWorldWide, Bedford, Massachusetts
EnvoyWorldWide's notification services deliver personalized, interactive communications on behalf of its customers via wired and wireless devices. EnvoyWorldWide uses WebEx WebOffice to keep its sales force and resellers updated with the most recent versions of marketing materials and the latest sales information and statistics.
"To be successful, our sales teams need the most current information, and WebEx WebOffice offers us the critical control we need to achieve that end."
- Melissa Centrella, Marketing Manager.
(ISC)², Palm Harbor, Florida
(ISC)² - The International Information Systems Security Certification Consortium is the non-profit international leader in educating, qualifying and certifying information security professionals worldwide. (ISC)² uses WebEx WebOffice to share documents worldwide and support its business of certifying information security professionals.
"If we had to develop our own company-wide intranet that offered all the functionality that WebEx WebOffice does, it would have been a significant personnel and financial resource drain."
- Wilfred Camilleri, Manager of Internet and Intranet Services.
Performance Validation, Indianapolis, Indiana
Performance Validation provides commissioning and validation services for the pharmaceutical and medical device industries. Performance Validation uses the WebOffice Document Manager to provide project folders for teams at various client locations.
"WebEx WebOffice provides us with so many benefits, such a range of functionality that we need, and it does this without taxing our limited resources for IT. That's why I appreciate WebEx WebOffice.”
- Dan Kaczka, Senior Validation Specialist.
Prologic Technology Group, Tucson, Arizona
Prologic Technology Group provides hundreds of small businesses in Arizona with computer consulting services. The firm uses the WebEx WebOffice Database Manager for customer relationship management.
"We’ve built six great custom (CRM) databases with WebEx WebOffice for our own use, and the ease and speed of creating each of them has been remarkable.”
- Karl Wendt, Computer Systems Analyst.
Rockwell Technology Group, Grand Rapids, Michigan
Rockwell Technology Group designs, builds and implements web-enabled solutions, and provides custom programming services. It uses WebEx WebOffice to facilitate the instant delivery of software to clients, and for project management and customer relationship management (CRM).
"We couldn't run our business nearly as efficiently without WebEx WebOffice."
- Mark Laws, Chief Operating Officer.
Vector Space, Inc., New York, New York
Vector Space is a consulting firm that delivers decision support systems to private-and public-sector organizations. It uses WebEx WebOffice as a project planning, management and resource tool.
"WebEx WebOffice has allowed us to engage in a wide range of groupware services without the need for an expensive Microsoft Exchange or Lotus Notes infrastructure."
- Mark Albert, Vice President.
Best Practices
- Cost-Effective Training & Sales Demos
Affordably train sales force, resellers, customers and partners. - Deliver Software Updates & Patches
Post and deliver updates to your customers online. - Online Repository for Software Files
Manage and securely share software files under development. - Client Extranet for Proposals and Negotiations
Set up an extranet for collaborating with clients. - Project Management
Manage projects and teams across multiple sites or companies. - Customer Relationship Management (CRM)
Quickly build customized CRM databases. - Sales Leads Database/Sales Pipeline
Build a sales leads database. - Client Profiles: Hardware/Software/Network/Solutions
Maintain profiles of clients’ systems for access during onsite visits. - Warranty & User Manuals Repository
Post warranty information and user manuals for easy client access. - Online Calendar and Group Scheduling
Share schedules with peers; maintain privacy for personal appointments. - Customer Discussion Forums/User Groups
Offer customers discussion forums for reporting problems, trends. - Marketing Library
Create a library of marketing literature for easy access. - Knowledge Base
Create and grant access to a knowledge database of FAQ's. - Accurate Client Billing
Track billable hours for each client project.
